Shipping Policy
Order Processing
All orders are processed within [1–2 business days] of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Cutting & Packing
Each order is cut to your exact specified length and carefully folded to prevent creasing, then wrapped to protect it from moisture and damage during transit.
Shipping Times
- Domestic (Pakistan): [2–5 business days]
- International: [7–15 business days], depending on destination
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight. [Free shipping on orders over Rs. X / $X, if applicable.]
Tracking
Once your order ships, you'll receive a tracking number via email/WhatsApp so you can follow your delivery.
Delays
While we do our best to meet the estimated timelines above, delays can occasionally occur due to courier issues, customs (for international orders), or high demand periods. We appreciate your patience and will keep you updated if any delay affects your order.
Questions?
Contact us at [support@createdenim.com] or via WhatsApp for any shipping-related queries.
Return & Refund Policy
Because our fabric is cut to order based on the exact length you request, we handle returns a little differently than off-the-shelf products.
Custom Cut Fabric
As each piece is cut specifically to your requested length, we are unable to accept returns or exchanges for a change of mind once fabric has been cut and shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within [3 days] of delivery with:
- Your order number
- Photos of the fabric received (including any damage or defect)
We will review your case and offer a replacement or refund as appropriate, at no additional cost to you.
Refund Processing
Approved refunds will be processed to your original payment method within [5–10 business days].
How to Start a Return
Email [support@createdenim.com] or message us on WhatsApp with your order number and a description of the issue. Our team will guide you through the next steps.